FirewishPrivacy Policy
The short version: Firewish has no sign-up or accounts of its own. If you buy Firewish Plus, the purchase belongs to your Google Play or Apple account, which is how Restore purchases brings it back on a new phone. The shows you make, and the names and messages you type, are stored only on your device. Purchases are handled by Apple or Google and by our subscription provider RevenueCat, and rewarded ads are served by Google AdMob. If you allow it, the app sends anonymous usage statistics and crash reports (Google Firebase), never your content, and you can turn that off at any time in Settings.
1. Who we are
Firewish ("the app") is published by Productra ("we", "us"). Contact: [email protected]. This policy covers the Firewish mobile app for Android and iOS and this website section (productra.com/firewish).
2. What stays on your device
- The occasion, names and messages you type, the shows you compose, and your settings.
- Videos you export. They are saved to your device (gallery / Photos) or handed to the app you choose in the system share sheet (for example WhatsApp, Instagram or TikTok). We never receive them.
We do not operate a server that stores your content and we cannot see it.
3. Data processed by third-party services
To offer purchases and ads, the app includes these services. They process data under their own privacy policies:
| Service | What it is used for | Data involved |
|---|---|---|
| RevenueCat (privacy policy) | Verifying purchases and subscriptions and unlocking Firewish Plus; restoring purchases | An anonymous app user ID generated for your install, purchase and subscription history (products, dates, status), basic device and app information (OS version, app version, country) and IP address as part of the request. No name or e-mail address. |
| Google AdMob (Google privacy policy) | Rewarded ads that you can choose to watch to unlock a single item; ad measurement and fraud prevention | Advertising ID or device identifiers, IP address and approximate location derived from it, ad interactions, and diagnostics. We request non-personalized ads only. |
| Google Firebase (Analytics, Crashlytics, Remote Config; Firebase privacy information) | Anonymous usage statistics (which features, scenes, songs and fonts are used, whether exports succeed and how long they take), crash and error reports so we can fix bugs, and announcements we post in the app | A random app-instance identifier, the coarse events listed before (ids such as the scene or song chosen, counts, durations, yes/no values), app version, device model, OS version, country derived from the IP address, and for crashes the technical stack trace. Never the names, messages, photos or videos you create, and no advertising ID. Not linked to your identity and not used for advertising or tracking. |
| Apple App Store / Google Play | Taking payment and managing subscriptions | Payment details are handled entirely by Apple or Google. We never see your card or billing details. |
We do not sell your personal information, and we do not use your data for profiling or for personalized advertising. The only data we receive ourselves is the anonymous usage and crash data described above (Google Firebase); we do not use social-login or advertising-tracking tools.
Anonymous usage and crash data
- In the EEA, the UK and Switzerland, the app asks you once ("Help improve Firewish") before any usage statistics are collected; nothing is collected unless you choose Allow. Crash reports are sent to help us fix problems unless you say No thanks.
- Elsewhere, anonymous usage statistics and crash reports are on by default.
- Everywhere, you can turn both off at any time in Settings > "Share anonymous usage & crash data". The change applies immediately.
- Usage statistics are kept by Google Analytics for up to 14 months; crash reports for up to 90 days.
4. Permissions
- Internet / network state: needed for purchases, ads, announcements and (if enabled) anonymous usage and crash data.
- Saving to gallery / Photos: only to save a video you choose to export. The app does not read your existing photos or videos.
- We never ask for your location, contacts or microphone. The camera and photo library are used only if you choose a picture for the “Your photo” scene; the picture stays on your device and is never uploaded.
5. Your choices
- Usage and crash data: turn it on or off at any time in Settings > "Share anonymous usage & crash data".
- Ads: rewarded ads are optional. You can reset or delete your advertising ID in your device settings (Android: Settings > Privacy > Ads; iOS: Settings > Privacy & Security > Tracking).
- Subscriptions: manage or cancel in Google Play (Payments & subscriptions > Subscriptions) or in your Apple ID settings (Subscriptions).
- Delete your data: uninstalling the app removes all shows and settings stored on your device. To ask us to delete the anonymous purchase record associated with your install, e-mail [email protected] and include your store order number (from your Google Play or Apple purchase receipt) so we can find it. Step-by-step instructions, and what is deleted or kept: productra.com/firewish/delete-my-data.
6. Your rights
Depending on where you live (for example the EEA, UK, Switzerland, California and other US states), you may have the right to access, correct, delete or port personal data, to object to or restrict processing, and to complain to your data protection authority. Because we do not hold your content or any directly identifying data, we may need your store order number to locate records. Contact us at [email protected] and we will respond within the time required by law.
Legal bases (GDPR): performance of a contract (purchases and entitlements), our legitimate interest in fraud prevention and in keeping the app stable (crash reports, which you can turn off), and your consent for anonymous usage statistics in the EEA, UK and Switzerland. Ads rely on consent obtained through the consent message shown by Google AdMob where required by law.
7. Children
Firewish is not directed to children under 13 (or the minimum age in your country), and we do not knowingly collect personal information from children. If you believe a child has provided data, contact us and we will help remove it.
8. International transfers and retention
RevenueCat and Google (including Firebase) process data in the United States and other countries using safeguards such as standard contractual clauses. Purchase records are retained for as long as needed to provide your entitlements and to meet tax and legal obligations. Content on your device is retained until you delete it or uninstall the app.
9. Security
All network communication performed by the app uses HTTPS. No method of electronic storage is perfectly secure, but because your content never leaves your device unless you share it, the exposure is small.
10. Changes
If we change this policy, we will update the effective date above and, for material changes, tell you in the app. Continued use after a change means you accept it.
11. Contact
Productra · [email protected] · productra.com/firewish/support